Eligibility for Returns

We are committed to ensuring your satisfaction with any merchandise you have ordered from us. If you are not satisfied with your purchase, you can return the items only in exchange for a replacement or another item in the same category. Please note that returns for refunds are not available unless the item is defective or does not match its description.

 

Conditions for Returns

• Item Category: Items can only be exchanged for another item within the same category.
• Return Period: Returns must be made within 7 days from the date of delivery.
• Condition of Goods: Items must be returned in their original condition, with all tags attached, and must not have been used, altered, or washed.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

 

Process for Returns

• Contact Us: To initiate a return, please contact our customer service team via email at sales@kartshop.me .Provide a detailed description of the issue and the item you wish to exchange it for.
• Return Approval: Once your return request is reviewed and approved, you will receive a return authorization number and instructions on how to send back the item.
• Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your merchandise.
• Item Inspection: Upon receipt, the returned item will be inspected to verify its condition. Items that do not meet our return conditions will be sent back to the customer.
• Exchange Processing: If the return is approved, the exchange item will be processed and shipped to you. If the desired item is unavailable, you may select another item of equal value within the same category.

 

Contact Information

For any questions regarding our return policy or your purchase, please contact our customer service team. We are here to assist you and ensure your shopping experience is pleasant and satisfactory.