Return Policy for Online Purchases

Last updated: 27 September 2026

Most of our products are competition components. Once opened, powered on or fitted, they cannot be resold as new. For this reason our returns are limited, as explained below. These limits never affect your rights if an item is defective, damaged, incomplete or not as described (section R3).

R1. Voluntary returns: 7 days

You can ask to return an item for change of mind, wrong choice or because you no longer need it, within 7 days of delivery, if all of these conditions are met:

• it is a stock item (not a special order or pre-order);
• it is in its original, unopened packaging, with the manufacturer’s seal and our tamper-evident seal intact;
• it is complete, with all labels, accessories and documents, and can be resold as new;
• it is not in one of the categories listed in R2.

For accepted voluntary returns:

• we refund the item price minus a 15% restocking fee, which covers inspection, handling and repackaging;
• the original shipping cost is not refunded;
• return shipping is paid by the customer.

R2. Items that cannot be returned voluntarily

The following can be returned only if they are defective, damaged, incomplete or not as described:

• Engines and engine parts whose box or seal has been opened or removed.
• Electronics (e.g. AiM MyChron, SmartyCam, sensors, ECUs) that have been unsealed, powered on, charged, connected, updated or registered. These devices record running time and sessions: any recorded use excludes a voluntary return.
• Any part showing signs of installation or use: clamp, tool or torque marks, thread-locker, scratches on seats or bearings, brake-pad contact marks, track dirt, fuel or oil.
• Items cut, drilled, painted or otherwise modified.
• Special-order and pre-order items, including chassis ordered from the manufacturer for you.
• Racewear, gloves, shoes and helmets that have been worn, or whose tags or hygiene seals have been removed.
• Stickers, decals and consumables (fluids, spark plugs, filters) once opened.
• Items sold as clearance or “final sale”.

A part that does not fit your kart, engine or class is not a defect. Please ask us before ordering.

R3. Defective, damaged, incomplete or wrong items

• Damaged in transit or missing items: note the damage on the courier’s delivery receipt and send photos of the parcel and of the item within 48 hours of delivery. We will send a replacement or refund you in full, including all shipping costs.
• Wrong item or not as described: tell us within 7 days of delivery, without fitting the item. We will send the correct item or refund you in full, including all shipping costs.
• Manufacturing defects: contact us as soon as the defect appears. After inspection we will repair, replace or refund the item as required by UAE law, including when the item had to be fitted or powered on to discover the defect.
• These are not defects: normal wear, crash or contact damage, incorrect installation or torque, wrong fuel or oil mixture, lack of maintenance, modification, or use outside the manufacturer’s specifications or the rules of your class.
• We recommend filming the unboxing of engines and electronics: it helps us solve any claim faster.

R4. How to request a return, exchange or cancellation

• Log in to My Account → Orders and open the order.
• Use the Return Request, Exchange Request or Cancel Request form. If you checked out as a guest, email sales@kartshop.me with your order number.
• Wait for our written authorisation and return number (RMA). Items sent back without an RMA will be refused.
• Pack the item in its original packaging, write the RMA number on the parcel and send it to the address we give you with a tracked service. Items remain your responsibility until we receive them.

R5. Inspection and refund

• We inspect every returned item within 5 working days of receiving it, and send you a written inspection report with photos.
• If you disagree with the result, you may ask for an independent examination of the item.
• Items that do not meet the conditions of this policy are sent back to you at your cost, or held for your collection for 30 days.
• Accepted returns are refunded to the original payment method within 14 days of acceptance. Your bank may take a few extra days to show the credit.
• Refunds are made in AED. For payments in other currencies, exchange differences and bank charges are not refundable.
• The 15% restocking fee applies only to voluntary returns (R1). It never applies to defective, damaged, incomplete or wrong items (R3).

R6. Exchanges

• An exchange for a different item or size is treated as a voluntary return (R1, including the 15% restocking fee) plus a new order.
• Exchanges for defective, damaged or wrong items follow R3 and are free of charge.

R7. Order cancellations

• Before dispatch: you can cancel free of charge from My Account or by email, and receive a full refund.
• After dispatch: the order becomes a voluntary return and R1, R2 and R5 apply.
• Special orders and pre-orders: see Terms & Conditions § T6.

R8. Contact

Scuderia General Trading L.L.C: Warehouse WH-05, Dubai Investment Park Second, Dubai, UAE

sales@kartshop.me · +971 58 506 4260

Nothing in this policy limits your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection, its Executive Regulations, or Federal Decree-Law No. 14 of 2023.